Support 
360° MANAGED SERVICES (MSP)
Managed Services Provider (MSP) is a service delivery model that provides remote monitoring, proactive remediation and Management of IT systems to organizations, and businesses without displacing their staff. Systems such as servers, networks, storage capacity, and security are monitored and managed remotely and virtually.
TanChes offers innovative Managed Solutions Packages (MSP) to help your business at the speed of your connection.
Creating and maintaining a robust infrastructure strategy is often times the key to business success.
Our Managed IT plans are uniquely customized to fit your business needs, budgets and aligned to grow with your progress.
WE GET THE MATH:
YOUR SUCCESS = OUR SUCCESS
All Our plans include
99.9% Uptime
Guarantee
World-Class
Support
24/7/365
Remote Monitoring
Service Desk
Ticketing
Remote
Issue Remediation
IT
Cost Savings
Security
Compliance
Unlimited
Calls
Managed Service Plans Customized For You!
Managed Services Features
Choose THE Perfect Plan
BUSINESS BASIC
BASIC IT COVERAGE
REQUEST QUOTE
BUSINESS PREMIUM
PREMIUM IT COVERAGE
REQUEST QUOTE
NETWORKING
Routers: Firmware & Updates
Switches: Firmware & Updates
Wi-Fi: Firmware & Updates
Wi-Fi: Maintenance
Cabling
Request Quote
Request Quote
Request Quote
SERVERS
Servers: Physical – Maintenance & Support
Servers: Virtual – Maintenance & Support
Servers: Virtual – Customization & Management
Unlimited
Servers: Alert Monitoring & Troubleshooting
Unlimited
Servers: Performance Analysis & Optimizations
WORKSTATIONS
System Updates & Patches
Hardware Support
PRINTERS & SCANNERS
Printer & Scanner Setup
Printer & Scanner Software Support
Printer & Scanner Hardware Support
Per Manufacturer Warranty
Per Manufacturer Warranty
Per Manufacturer Warranty
BACKUP & RESTORE
Backup Monitoring
Backup System Maintenance
Per Manufacturer Support Contract
Per Manufacturer Support Contract
Per Manufacturer Support Contract
File Restore
System Restore
SECURITY
EndPoint Protection Monitoring
EndPoint Protection Remediation
External Penetration Testing
Request Quote
1 IP Included
Employee Productivity Monitoring
Request Quote
Ransomware Mitigation
Advanced Security Features
Request Quote
Request Quote
Request Quote
CLOUD SERVICES
Office 365 Business Premium
Available: Request Quote
Available: Request Quote
Symantec EndPoint Protection.cloud
Available: Request Quote
CLOUD HOSTING & MAINTENANCE
Secure Private Cloud (Local Data Center)
Available: Request Quote
Available: Request Quote
Available: Request Quote
Public Cloud Support (Azure, AWS)
Unlimited
Office 365 Plans Maintenance
Symantec EndPoint Protection Maintenance
VIRTUAL CIO CONSULTING
vCIO Consulting Services
2 hrs/mo included
Unlimited
FAQ - You got questions? We got answers!
How do we engage TanChes Services?
It’s simple – Give Us A Call @ 281-TAN-CHES | 281-826-2437 On Contact – We will setup an onsite visit, perform a needs analysis, suggest support options, clients select and sign-up for available support services
How do we report & track issues?
For emergencies > call/text the provided emergency number. All other issues are emailed or entered in to our State-of-the-Art Professional Services Automation (PSA) software provided by ConnectWise A ticket is created, emailed and tracked till resolution.
How do you offer Remote Support?
Our World-Class client agent currently provided by our Remote Monitoring & Management (RMM) Software Kaseya is installed on each client desktop. It provides instant & secure remote connectivity to a clients desktop for issue resolution.