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360° MANAGED SERVICES (MSP)

Managed Services Provider (MSP) is a service delivery model that provides remote monitoring, proactive remediation and Management of IT systems to organizations, and businesses without displacing their staff.  Systems such as servers, networks, storage capacity, and security are monitored and managed remotely and virtually.

TanChes offers innovative Managed Solutions Packages (MSP) to help your business at the speed of your connection.

Creating and maintaining a robust infrastructure strategy is often times the key to business success.

Our Managed IT plans are uniquely customized to fit your business needs, budgets and aligned to grow with your progress.

WE GET THE MATH:
YOUR SUCCESS = OUR SUCCESS

All Our plans include

99.9% Uptime
Guarantee
World-Class
Support
24/7/365
Remote Monitoring
Service Desk
Ticketing
Remote
Issue Remediation
IT
Cost Savings
Security
Compliance
Unlimited
Calls

Managed Service Plans Customized For You!

Managed Services Features

Choose THE Perfect Plan

BUSINESS BASIC

BASIC IT COVERAGE
REQUEST QUOTE

best value

BUSINESS ADVANCED

ADVANCED IT COVERAGE
REQUEST QUOTE

BUSINESS PREMIUM

PREMIUM IT COVERAGE
REQUEST QUOTE

NETWORKING

Routers: Firmware & Updates

Switches: Firmware & Updates

Wi-Fi: Firmware & Updates

Wi-Fi: Maintenance

Cabling

Request Quote

Request Quote

Request Quote

SERVERS

Servers: Physical – Maintenance & Support

Servers: Virtual – Maintenance & Support

Servers: Virtual – Customization & Management

Unlimited

Servers: Alert Monitoring & Troubleshooting

Unlimited

Servers: Performance Analysis & Optimizations

WORKSTATIONS

System Updates & Patches

Hardware Support

PRINTERS & SCANNERS

Printer & Scanner Setup

Printer & Scanner Software Support

Printer & Scanner Hardware Support

Per Manufacturer Warranty

Per Manufacturer Warranty

Per Manufacturer Warranty

BACKUP & RESTORE

Backup Monitoring

Backup System Maintenance

Per Manufacturer Support Contract

Per Manufacturer Support Contract

Per Manufacturer Support Contract

File Restore

System Restore

SECURITY

EndPoint Protection Monitoring

EndPoint Protection Remediation

External Penetration Testing

Request Quote

1 IP Included

Employee Productivity Monitoring

Request Quote

Ransomware Mitigation

Advanced Security Features

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Request Quote

Request Quote

CLOUD SERVICES

Office 365 Business Premium

Available: Request Quote

Available: Request Quote

Symantec EndPoint Protection.cloud

Available: Request Quote

CLOUD HOSTING & MAINTENANCE

Secure Private Cloud (Local Data Center)

Available: Request Quote

Available: Request Quote

Available: Request Quote

Public Cloud Support (Azure, AWS)

Unlimited

Office 365 Plans Maintenance

Symantec EndPoint Protection Maintenance

VIRTUAL CIO CONSULTING

vCIO Consulting Services

2 hrs/mo included

Unlimited

FAQ - You got questions? We got answers!

How do we engage TanChes Services?

It’s simple – Give Us A Call @ 281-TAN-CHES281-826-2437 On Contact – We will setup an onsite visit, perform a needs analysis, suggest support options, clients select and sign-up for available support services

How do we report & track issues?

For emergencies > call/text the provided emergency number. All other issues are emailed or entered in to our State-of-the-Art Professional Services Automation (PSA) software provided by ConnectWise A ticket is created, emailed and tracked till resolution.

How do you offer Remote Support?

Our World-Class client agent currently provided by our Remote Monitoring & Management (RMM) Software Kaseya is installed on each client desktop. It provides instant & secure remote connectivity to a clients desktop for issue resolution.