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CALL 281-TAN-CHES FOR IMMEDIATE SUPPORT

Your business is dependent on employee productivity. A poorly setup infrastructure or constant issues can affect how your business grows. Helpdesk Services are vital to getting issues resolved quickly and efficiently.

Our Support team is geared for high-availability using our state of the art I.T. software developed by ConnectWise & Kaseya. The software boasts a less than 5 minute remote connection into any desktop worldwide.

Our Service Level Agreements (SLA) and Ticketing System keeps you informed with resolution status at every milestone.

 

WE GET THE MATH:
RELIABLE I.T. = (EFFICIENCY + PROFITABILITY)

Our HelpDesk Support Services include, but are not limited to:
Onsite End-User Issue Resolution

When remote connectivity or phone support becomes unavailable, We provide onsite end-user support as required

Remote Issue Resolution

With a less than 5 minute remote connection agent, most issues can be resolved instantly and remotely when reported

End-User Desktop Support

Whether the issue is software-related or hardware-related, we find the best resolution to have the end-user working soon with maximum up-time

End-User Training

Trained end-users statistically are more productive than others. We educate end-users about system usage or with quick remediation tips

Mobile Device Support

We support Enterprise Mobility Management or Mobile Device Management to B.Y.O.B end-user device setup support

Printer and Scanning Setup & Support

Printing or Scanning using ethernet, wireless or USB - We provide setup and support services

Desktop Software Support

Line of Business Software or Productivity Software, We assist end-users navigate their software-related queries or issues

Email Client Support

Our Email-to-Ticket software parses all requests by email and generates a Support Ticket ID for all issues reported

Microsoft Office Support

We provide End-User support for any Microsoft Office related issues. Admin Templates Group Policies standardize the clients deployment

Office 365 Support

We provide support for Office 365 related issues - whether they are setup-related, software-related, backup or usage issues

EndPoint Protection Support

When issues are encountered with the Clients' EndPoint Product, We use it's Cloud or Central Management Console for effective issue-remediation

User Account Maintenance

Timely User Account management is key to keeping Active Directory accurate and compliant with licensing requirements