Your business is dependent on employee productivity. A poorly setup infrastructure or constant issues can affect how your business grows. Helpdesk Services are vital to getting issues resolved quickly and efficiently.

Our Support team is geared for high-availability using our state of the art I.T. software developed by ConnectWise & Kaseya. The software boasts a less than 5 minute remote connection into any desktop worldwide.

Our Service Level Agreements (SLA) and Ticketing System keeps you informed with resolution status at every milestone.



Our HelpDesk Support Services include, but are not limited to:
Onsite End-User Issue Resolution

When remote connectivity or phone support becomes unavailable, We provide onsite end-user support as required

Remote Issue Resolution

With a less than 5 minute remote connection agent, most issues can be resolved instantly and remotely when reported

End-User Desktop Support

Whether the issue is software-related or hardware-related, we find the best resolution to have the end-user working soon with maximum up-time

End-User Training

Trained end-users statistically are more productive than others. We educate end-users about system usage or with quick remediation tips

Mobile Device Support

We support Enterprise Mobility Management or Mobile Device Management to B.Y.O.B end-user device setup support

Printer and Scanning Setup & Support

Printing or Scanning using ethernet, wireless or USB - We provide setup and support services

Desktop Software Support

Line of Business Software or Productivity Software, We assist end-users navigate their software-related queries or issues

Email Client Support

Our Email-to-Ticket software parses all requests by email and generates a Support Ticket ID for all issues reported

Microsoft Office Support

We provide End-User support for any Microsoft Office related issues. Admin Templates Group Policies standardize the clients deployment

Office 365 Support

We provide support for Office 365 related issues - whether they are setup-related, software-related, backup or usage issues

EndPoint Protection Support

When issues are encountered with the Clients' EndPoint Product, We use it's Cloud or Central Management Console for effective issue-remediation

User Account Maintenance

Timely User Account management is key to keeping Active Directory accurate and compliant with licensing requirements